We at the Brampton Optometric Clinic have kept our office open for urgent/emergency eyecare throughout the COVID 19 pandemic. We are now very excited to be able to reopen our office for all your regular eyecare needs. As per the May 26, 2020 directive by the Ministry of Health, Optometric offices are now able to reopen for non-emergency care. These have been trying times for everyone, but we look forward to providing your eyecare again.
We have made many changes to our office procedures to reduce the risk of infection by the COVID 19 virus. Be confident, every precaution has been made to meet or exceed the Ministry of Health’s guidelines to keep you and our staff safe in the future.
The following is to be expected when you book an appointment with our office:
- Patients will be asked on the phone if they are ill or have COVID-19 symptoms and likely when they arrive at the office at time of their appointment.
- Patients will be asked to make appointments rather than come for walk-in care and will be asked to come at the appointment time (not early or late). This will help to ensure the waiting room has the fewest amount of people at any time.
- Patients will be asked to call from the parking lot when they arrive so we can advise them when to come into the office.
- When booking the appointment, the staff will be taking as much information as possible to reduce person to person contact in the office.
- Patients will be asked at appointment booking if they intend to purchase spectacle eyewear so that proper staff is available to help, and physical distancing can be maintained throughout.
- When you schedule an appointment, your optometrist will ask you to bring your own mask. If you do not have a mask, we will be able to provide one, at a cost.
- A hand sanitizing station will be available at the office entrance. You will be required to sanitize your hands when you enter and leave the office
- Optometrists and staff that you interact with will be wearing personal protective equipment (ie. masks, goggles and gloves) that covers their mouth, nose and eyes.
- Optometrists may perform different test and procedures than in the past, choosing to do only those that are needed in the moment and waiting to perform the others at a later time.
- Eyeglass and contact lens pickups will be by appointment only.
- All patient areas and equipment will be cleaned and disinfected by recommended methods before and after each patient visits.
Due to the time involved with the new safety procedures and keeping social distancing, there will be fewer appointments available each day. To make enough appointments available we have extended our daily office hours. We ask that patients come alone if possible, if this is not attainable, please notify the staff upon arrival.
Remember the new protocols are in effect to keep everyone safe while providing accessible eyecare. It is a new normal for all of us, here at the Brampton Optometric Clinic our goal is to make your experience comfortable and safe.
Remember, behind our masks is a smile.